We're pretty serious about keeping your info safe
Last updated: November 7, 2025
Look, we get it - nobody actually enjoys reading privacy policies. But here's the deal: we only collect what we need to give you an amazing mountain getaway, and we don't sell your data to random companies. That's the short version.
If you've got time, the detailed stuff's below. We tried to make it readable, promise.
Manage what data we can collect from your browser
Required for the site to work properly - can't be turned off
Helps us understand how people use our site so we can make it better
Lets us show you relevant offers and remember your preferences
When you're booking a room or spa treatment with us, we're gonna need some basics - your name, email, phone number, and payment details. Pretty standard stuff for any hotel, really.
We also pick up some technical bits automatically when you browse our site - things like your IP address, browser type, and which pages you check out. This helps us fix bugs and figure out what's working (and what's not).
If you're joining us for a spa day or signing up for one of our wilderness adventures, we might ask about dietary restrictions, accessibility needs, or fitness levels. That's just so we can tailor the experience and keep everyone safe out there in the mountains.
First and foremost - we use your info to actually provide the services you're paying for. Booking confirmations, reservation management, arranging your mountain view suite, that kind of thing.
We'll send you emails about your upcoming stay, any changes to your booking, or important updates. If you've opted in, we might also drop you a line about special offers or seasonal packages - but you can unsubscribe anytime, no hard feelings.
Behind the scenes, we analyze trends to improve our services. Like, if everyone's asking about dog-friendly rooms, that tells us something. We're also legally required to keep some records for accounting and tax purposes.
And yeah, if there's ever a security issue or legal obligation, we might need to use your data for that. But that's rare and we're not looking to cause drama.
We don't sell your personal info to marketers or data brokers. Full stop. That's not how we roll.
We do share some data with our service providers - the payment processor that handles your credit card, the email service that sends your confirmations, our booking system, that sort of thing. They're contractually obligated to keep it secure and only use it for what we've hired them to do.
If you book through a third-party site (like an online travel agency), they'll have their own privacy policies and we can't control what they do with your data on their end.
In the unlikely event of a legal request from authorities or if we need to protect someone's safety, we might have to disclose information. But again, that's super rare and we'd only do it when legally required.
We use industry-standard encryption (SSL/TLS) when you're transmitting sensitive data like payment info. You'll see that little padlock in your browser - that's the good stuff.
Our servers are secured with firewalls, access controls, and regular security audits. Only authorized staff can access guest information, and they're trained on privacy best practices.
Payment card details? We don't even store those ourselves - they go straight to our PCI-compliant payment processor. One less thing to worry about.
That said, no system's 100% bulletproof. We do our absolute best, but if there's ever a breach, we'll let you know ASAP and work with authorities to sort it out.
We keep your booking information for seven years after your stay - that's mainly for tax and accounting requirements here in Canada. After that, it gets securely deleted.
Marketing emails and preferences? We'll keep those as long as you're subscribed. Unsubscribe and we'll remove you from the list (though we might keep a record that you unsubscribed so we don't accidentally email you again).
Website analytics data is typically anonymized after a couple of years. We don't need to know what specific person looked at the spa page back in 2023, just general trends.
Under Canadian privacy law (PIPEDA), you've got some solid rights:
To exercise any of these rights, just email us at reservations@blazekrythveil.info or call (604) 555-8792. We'll verify it's really you (for security) and then take care of it within 30 days.
Cookies are those little files that websites store on your device. We use 'em for a few reasons:
Essential cookies keep the site functioning - stuff like remembering what's in your cart or keeping you logged in. Can't really run a modern website without these.
Analytics cookies help us understand how people use the site. We use tools like Google Analytics (anonymized) to see which pages are popular, where people get stuck, average session times, that kinda thing.
Marketing cookies let us show you relevant ads and remember your preferences. These are optional - you can turn 'em off using the toggle switches above.
Most browsers let you block cookies entirely, but heads up - some parts of our site might not work properly if you do that.
Our website might link to other sites - like local attractions, weather services, or partner businesses. Once you click through to their sites, this privacy policy doesn't apply anymore. They've got their own rules.
We work with third-party vendors for things like payment processing (Stripe), email marketing (Mailchimp), and analytics (Google Analytics). Each has their own privacy policy, and they're all reputable companies, but you might wanna check those out if you're curious.
We vet our partners carefully, but we can't control what they do with data on their end. If you've got concerns about a specific service we use, drop us a line and we'll explain how it works.
Our services are aimed at adults, and we don't knowingly collect personal information from anyone under 13 without parental consent.
If you're booking for a family with kids, that's totally cool - we just need the adult's info for the reservation. Any special requests for younger guests (like dietary needs or accessibility stuff) should come from a parent or guardian.
If we somehow end up with data from a child under 13 and find out about it, we'll delete it pronto. Parents, if you think this has happened, reach out to us immediately.
We might update this privacy policy from time to time - usually when laws change, we add new services, or we find better ways to protect your data.
When we make changes, we'll update the "Last updated" date at the top of this page. If it's a big change that affects how we use your data, we'll send you an email or put a notice on our homepage.
We'd recommend checking back here once in a while, especially if you're a regular guest. But honestly, we're not planning any major overhauls - this is pretty much how we operate.
If you've got questions about this privacy policy or how we handle your data, we're here to help. Seriously, don't hesitate to reach out.
Contact us at:
Email: reservations@blazekrythveil.info
Phone: (604) 555-8792
Mail: 1850 Alpine Ridge Drive, Whistler, BC V8E 0X3, Canada
We'll do our best to resolve any concerns within a reasonable timeframe. Most issues get sorted out pretty quickly once we understand what's going on.
If you're not satisfied with our response, you've got the right to file a complaint with the Office of the Privacy Commissioner of Canada. They're the federal authority that oversees privacy law compliance, and you can reach them at www.priv.gc.ca.
We're in the business of creating memorable mountain experiences, not collecting data for the sake of it. Your privacy matters to us because your trust matters to us. We'll always be straight with you about what we're doing with your information and why. That's just how we do things up here in the mountains.